“Cannot download Windows Mixed Reality software” error fix!

Did you just get a new Mixed Reality headset? Were you so excited that you ripped open the box and plugged it in only to to find that after setting up  your floor and boundaries that you got the following error:

Cannot download Windows Mixed Reality software

Screeching halt!

I spent a lot of time digging around the Hololens forums and long conversations on the Holodevelopers Slack and it seemed there was a wide variety of reason for this. However, after looking at my Developer Mode settings page (in Windows Settings), there was an incomplete dev package installation.

At this point, I suspected I needed to “side load” these packages, bypassing the on-demand download over network. I just didn’t know where to find it until… my hero,  and holographic Jedi, Joost van Schaik (@localjoost) had the same problem and found a fix for his. Joost followed a suggestion from Matteo Pagani (@qmatteoq) to use dism to install the packages manually.

I tweaked his solution (basically just found different packages) so that that it worked for a non-Insider Preview build and it worked!

Fix

It turns out that you can get the ISO file for the On-Demand-Features for your version of Windows 10 and install the packages manually.

Here are the steps:

1 – For the Creator’s Update, go here and download the ISO file (for Insider Preview go here and select On-Demand pack)

2 – Mount the ISO file and make sure you see the following files (if you don’t, you got the wrong ISO):

2017-08-03_1200

3 – Open an elevated Command Prompt and run the following commands (replace “E:” with your mounted ISO’s drive letter)

— Install the holographic package (this is what the Mixed Reality Portal app is failing to download)

dism /online /add-package /packagepath:"[YOUR-DRIVE-LETTER]:\Microsoft-Windows-Holographic-Desktop-Package.cab"

— Then install the Developer Mode package

dism /online /add-package /packagepath:"[YOUR-DRIVE-LETTER]:\Microsoft-Windows-Holographic-Desktop-Package.cab"

 

Here’s a screenshot of the result

2017-08-03_1136

 

4 – Open the Mixed Reality Portal app again and bingo, success!!!

2017-08-03_1206

 

Underlying Cause of the Issue

After some discussion with the folks at Microsoft, it turns out that if your PC is using WSUS (Windows Update Service), which is normal for a domain-joined PC under a corporate domain policy, this can prevent the download of some components (like .NET 3.5, Developer Package and Holographic Package).

You can talk to your IT department and ask them to unblock the following KBs:

  • 4016509
  • 3180030
  • 3197985

 

BIG THANKS to Joost and Matteo 🙂

 

[Updated to add Matteo, fix some grammar and add the info about the KBs]

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One thought on ““Cannot download Windows Mixed Reality software” error fix!

  1. Thanks, this helped me fix it!
    However the copypasteable commandlines are wrong on the post – they’re supposed to be these;
    dism /online /add-package /packagepath:”g:\Microsoft-OneCore-DeveloperMode-Desktop-Package.cab”
    dism /online /add-package /packagepath:”g:\Microsoft-Windows-Holographic-Desktop-FOD-Package.cab”
    where g:\ is the mounted .iso

    Like

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